Delegation Compliance
Independence Blue Cross — Audit-ready SLA performance and compliance scoring
Compliance Score
0
Weighted composite (0-100)
SLAs Met
6 / 10
Metrics at or above target
Evidence Records
000210000000
Auditable source records
Period
2026-01-01 — 2026-03-31
Computed 4/5/2026
SLA Performance
Per-metric breakdown with targets from delegation agreement
| Metric | Current | Target | Status | Trend | Evidence |
|---|---|---|---|---|---|
| Member Outreach Rate | NaN% | 85.0% | Below | → Stable | 0 |
| Care Plan Completion | NaN% | 95.0% | Below | → Stable | 0 |
| Care Plan Review Timeliness | 100.0% | 90.0% | Met | → Stable | 21 |
| Assessment Completion | 100.0% | 85.0% | Met | → Stable | 0 |
| Escalation Response Time | 100.0% | 90.0% | Met | → Stable | 0 |
| TCM 2-Day Contact Rate | 100.0% | 90.0% | Met | → Stable | 0 |
| Gap Closure Rate (30-day) | 100.0% | 70.0% | Met | → Stable | 0 |
| FWA Exclusion Check Currency | 0.0% | 100.0% | Below | → Stable | 0 |
| MTM CMR Completion Rate | 100.0% | 80.0% | Met | → Stable | 0 |
| Documentation Completeness | 0.0% | 95.0% | Below | → Stable | 0 |